Welcome to Superior Foam Products (DBA-Custom X)! By placing an order with us or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase. Please know all our products are USA MADE!
Terms and conditions, refund, and shipping policy
1. Custom X- Shopify
You agree to use our website for lawful purposes only. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
2. All Products Contained on this website
We make every effort to display our products accurately. However, we do not guarantee that product descriptions or other content are error-free. If you receive a product that is not as described, your sole remedy is to return it in unused condition.
3. Pricing & Availability
Prices are subject to change without notice. All orders are subject to availability and confirmation of the order price.
4. Limitation of Liability
Our liability is limited to the value of the product purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
5. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Oceanside, CA 92058 ( North San Diego County), without regard to conflict of law principles.
Return & Refund Policy
Return Period: You may return unused, unopened items within 15 business days from the date of delivery for a refund.
Return Conditions:
Items must be in new, unused condition with all original tags, packaging, and accessories.
Returns initiated after 15 business days will not be accepted.
Restocking Fee: A 15% restocking fee will be deducted from your refund total to cover inspection, repackaging, and administrative costs.
Return Shipping: Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error.
Refunds: Once your return is received and inspected, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method.
Processing Time: Orders are typically processed within 5-7 business days. Processing times may vary during peak seasons.
Shipping Methods: We ship via most major carries. Tracking information will be provided once your order ships.
Shipping Rates: Shipping costs are calculated at checkout based on location, size, and weight of the order.
Delivery Time: Standard delivery times are 3-7 business days within the U.S., and 7-21 business days for international orders, depending on location. Delivery times only apply after production is complete and the item is ready to ship.
Lost or Damaged Shipments: If your order arrives damaged or is lost in transit, please contact us within 5 business days of delivery. Claims may require photographic evidence.
International Shipping: International customers are responsible for any customs, duties, or import taxes imposed by their country.
